Terms & Conditions

Definitions

  • “Website” refers to shop.umraocashmere.com
  • “Company”, “we”, “us”, or “our” refers to Umrao Cashmere Inc.
  • “Customer”, “you”, or “your” refers to the purchaser or user of our products and services.
  • “Products” refer to all cashmere and related items sold through our website.
  • “Business Days” refer to Monday through Friday, excluding public holidays.
  • “Order” refers to any purchase made through our website.

Introduction

Welcome to shop.umraocashmere.com. By accessing or placing an order through this website, you agree to be bound by these Terms & Conditions. Please read them carefully. If you do not agree, please discontinue use.

Eligibility

To purchase products from this website, you must be at least 18 years old or using the site under the supervision of a parent or legal guardian.

Product Information

We strive to ensure accurate product descriptions, images, colors, sizes, and specifications. However, due to the nature of artisanal and hand-finished products, slight variations in color, weave texture, and sizing may occur. These natural variations are not considered defects.

Pricing & Payment

  • All prices are displayed in USD unless stated otherwise.
  • Prices may change without notice.
  • Payments can be made by credit/debit card, PayPal, or other payment options offered at checkout.
  • You will receive an order confirmation by email upon successful payment.

Order Acceptance & Cancellation

We reserve the right to accept or refuse any order for any reason including but not limited to limited stock, suspicious activity, inaccurate pricing, or payment verification issues. If your order is cancelled after billing, a full refund will be issued.

Shipping & Delivery

Shipping timelines and policies are described in our Delivery Information section. Once dispatched, the shipment is handled by the courier. Delays caused by customs, weather, or courier operations are outside our control.

Refunds, Returns & Exchanges

Please refer to our Refund & Returns Policy.

Warranty

Please refer to our Warranty Policy.

Intellectual Property Rights

All images, designs, text, graphics, logos, and content on this website are the property of Umrao Cashmere Pvt. Ltd. You may not copy, reproduce, or distribute any content without written permission.

User Accounts

You are responsible for keeping your login credentials confidential.
We may suspend or terminate accounts that violate our policies or show suspicious behavior.

Limitation of Liability

To the maximum extent permitted by law, we are not liable for:
  • Indirect, incidental, or consequential damages
  • Delays outside our control
  • Losses arising from misuse of products
Our liability is limited to the value of your order.

Privacy

Your data is collected and used according to our Privacy Policy.

Governing Law

These Terms & Conditions are governed by the laws of Texas, USA, and applicable international consumer protection laws.

If you want to guarantee product authenticity in your Terms & Conditions, you simply add a dedicated clause stating that all products sold on shop.umraocashmere.com are 100% authentic, produced by your company, and never resold or outsourced.
Below is a clean, legally correct clause you can insert into your Terms & Conditions under a new section:

Product Authenticity Guarantee

All products sold through shop.umraocashmere.com are guaranteed to be 100% authentic and produced exclusively by Umrao Cashmere Pvt. Ltd. We do not sell third-party, counterfeit, refurbished, or factory-reject merchandise.
Every item is crafted using genuine high-grade cashmere fibers sourced from verified suppliers, and each product undergoes strict quality control at our manufacturing facilities in Nepal before being packaged and shipped.
If a customer has any doubts about authenticity, they may contact us directly for verification or request supporting documentation (such as fiber test reports or production certificates, when applicable).

We reserve the right to refuse claims of inauthenticity if:
  • The product has been altered or damaged after receipt
  • The claim is made without valid proof
  • The product was not purchased directly from our official website or authorized partners
This authenticity guarantee applies only to purchases made through shop.umraocashmere.com or through officially authorized retail partners.

Force Majeure

Umrao Cashmere Inc. shall not be held liable for delays or failures caused by circumstances beyond reasonable control, including but not limited to:
  • Natural disasters (floods, earthquakes, storms)
  • War, terrorism, civil unrest
  • Government restrictions or changes in law
  • Pandemics, epidemics, or quarantine measures
  • Supply chain failures, factory shutdowns, or transportation disruptions
  • Courier delays outside our control
During such events, obligations will be paused until conditions normalize.

GST / VAT / Tax Disclosure

International orders may be subject to additional charges including VAT, GST, import duties, or customs taxes depending on the destination country.
The customer is solely responsible for payment of any such taxes upon delivery.
Failure to pay duties or taxes may result in package return or destruction by customs, and we are not liable for such outcomes.

Care Instructions Liability

Cashmere is a delicate fiber requiring proper care. All customers are responsible for following the official care instructions provided with each product.
Umrao Cashmere Inc. is not liable for damage caused by improper washing, drying, storage, or handling.

Examples of non-covered damage include:
  • Shrinkage caused by machine washing or hot water
  • Fiber breakage from rough handling
  • Pilling due to friction or improper maintenance
  • Moth or insect damage due to storage conditions
  • Damage due to Pets

Contact

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